Get through to Virgin Media without the hold queue
Virgin Media's phone support is where people end up when the price has jumped after a contract ended, or when the 'retentions' dance is needed to get a sensible deal. Expect menus, a wait, and some persistence to get to the team that can actually change the price.
Virgin Media customer service
0345 454 1111- Opening hours
- Mon to Fri 8am to 9pm, Sat and Sun 8am to 6pm
- When you ring
- Have your account number and the security details on the account ready.
- Worth knowing
- 150 from a Virgin Media landline reaches the same line.
Number checked against Virgin Media's own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a Virgin Media call
- 1
Dials and waits
It rings 0345 454 1111, works through the menu and sits in the queue, however long it takes. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and pushes politely for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with Virgin Media
Get the price back down
“My contract has ended and the bill has jumped. Find out what the best available price is for the same package and what a new contract would commit me to. Don't agree to anything; just get the offer in writing or a reference.”
Chase a missed engineer
“An engineer was booked for yesterday afternoon and nobody came. Find out why, rebook for the earliest available slot, and ask about compensation under the automatic compensation scheme.”
Give notice to leave
“I want to leave at the end of my contract. Confirm the end date, give notice, and get a reference number for the cancellation.”
Have these ready
Whether you ring or the assistant does, Virgin Media will want some of these before they will talk about your account.
- Account number and area reference (on your bill)
- Account holder's name and address
- Security password or memorable word on the account
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Let it ring Virgin Media for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.