Get through to TalkTalk without the hold queue
TalkTalk is the budget end of UK broadband and its support reflects the price. The contact page is a chat window; the phone number takes some finding. Once you're through, billing disputes and contract exits are the usual business.
TalkTalk customer service
0345 172 0088- Opening hours
- Mon to Sat 9am to 7pm, closed Sunday
- When you ring
- Have your account details ready, from My Account or your bill.
- Worth knowing
- TalkTalk's contact page drops you straight into a chat window; the phone number lives on a help article. Free from a TalkTalk landline.
Number checked against TalkTalk's own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a TalkTalk call
- 1
Dials and waits
It rings 0345 172 0088, works through the menu and sits in the queue for up to an hour. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and keeps asking for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with TalkTalk
Leave at the end of the contract
“My contract ends next month and I want to leave. Confirm the end date, give notice, and get a reference for the cancellation.”
Query a price rise
“My bill has gone up mid-contract. Find out why and whether I can leave without a penalty because of the increase.”
Report a fault
“The broadband has been dropping out for a week. Log a fault, get a reference, and find out when an engineer can look at it.”
Have these ready
Whether you ring or the assistant does, TalkTalk will want some of these before they will talk about your account.
- TalkTalk account number
- Account holder's name and address
- Dates and details of the fault or charge
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Other ways to reach TalkTalk
You sometimes get an answer faster by another route. These are the ones TalkTalk publishes.
- Chat from My Account under Help & Support, and in the TalkTalk app
- Email heretohelp@talktalkplc.com
- Post: TalkTalk Correspondence Dept, PO Box 675, Salford, M5 0NL
If TalkTalk won't sort it
Raise it by chat, phone, email or post. TalkTalk aims to reply within 10 working days, and you can ask for a manager, who contacts you within 3 working days.
CISAS, the communications adjudication scheme. Free, after a deadlock letter or once the complaint is 6 weeks old.
Let it ring TalkTalk for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.