Get through to ScottishPower without the hold queue
ScottishPower is one of the big six and gets more than its share of complaints about billing and direct debits. The phone line is the route for anything the app can't fix, and web chat runs longer hours than the phone.
ScottishPower customer service
0345 270 0700- When you ring
- Have your account number ready.
- Worth knowing
- ScottishPower's site blocks automated checks, so we confirmed this number by hand. It doesn't publish phone hours where we could find them; web chat runs into the evening.
Number checked against ScottishPower's own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a ScottishPower call
- 1
Dials and waits
It rings 0345 270 0700, works through the menu and sits in the queue for up to an hour. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and keeps asking for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with ScottishPower
Challenge a direct debit
“My direct debit has been increased without explanation. Find out why, what the account balance is, and get it set to a fair amount based on usage.”
Chase a credit refund
“My account is in credit by over £200. Get the credit refunded and find out when it will be paid.”
Sort a wrong bill
“My bill is based on an estimated reading far higher than my meter shows. Give them the actual reading and get the bill reissued.”
Have these ready
Whether you ring or the assistant does, ScottishPower will want some of these before they will talk about your account.
- ScottishPower account number
- Supply address and postcode
- Latest meter readings, for billing queries
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Other ways to reach ScottishPower
You sometimes get an answer faster by another route. These are the ones ScottishPower publishes.
- Web chat on scottishpower.co.uk
- Email contactus@scottishpower.com, answered within 48 hours
- The ScottishPower app and online account
If ScottishPower won't sort it
Contact customer services by phone, chat or email and ask for a complaint reference. ScottishPower publishes a complaint handling charter setting out its stages.
Energy Ombudsman. Free, after 8 weeks unresolved or on a deadlock letter, within 12 months of the letter.
Let it ring ScottishPower for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.