Get through to OVO Energy without the hold queue
OVO took on millions of SSE customers and its complaints handling has struggled since. The phone line is weekday office hours for pay monthly accounts, and OVO itself says chat is faster. People ring when the chat has gone round in circles.
OVO Energy customer service
0330 303 5063- Opening hours
- Mon to Fri 9am to 5pm
- When you ring
- Have your account number ready.
- Worth knowing
- OVO says chat is the quickest way to reach it. The pay monthly line is weekday office hours only; pay as you go has longer hours.
Other lines
- Pay As You Go customers0330 175 9669
Number checked against OVO Energy's own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a OVO Energy call
- 1
Dials and waits
It rings 0330 303 5063, works through the menu and sits in the queue for up to an hour. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and keeps asking for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with OVO Energy
Chase a final bill
“I switched away three months ago and still haven't had a final bill. Get it issued and any credit refunded.”
Fix a smart meter that stopped sending readings
“My smart meter stopped sending readings in August and my bills have been estimated since. Get it looked at and the bills corrected.”
Challenge a direct debit
“My direct debit has been increased without explanation. Find out why and get it set to a fair amount based on usage.”
Have these ready
Whether you ring or the assistant does, OVO Energy will want some of these before they will talk about your account.
- OVO account number
- Supply address and postcode
- Latest meter readings, for billing queries
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Other ways to reach OVO Energy
You sometimes get an answer faster by another route. These are the ones OVO Energy publishes.
- Chat on the website and in the app
- Email, answered within two working days; the address is on OVO's help page
- SignVideo BSL
- Post: OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, Bristol, BS1 6EZ
If OVO Energy won't sort it
Raise it by phone, chat, email or post with your account number. OVO says most complaints are settled by the next working day and the rest within 8 weeks, and you can ask for the specialist complaints team and then the CEO's office.
Energy Ombudsman. Free, after 8 weeks unresolved or on a deadlock letter.
Let it ring OVO Energy for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.