Get through to Octopus Energy without the hold queue
Octopus has a better reputation than most energy companies, but its phone line keeps office hours and that's a problem if you work. Meter readings that don't stick, smart meter installs and tariff switches are the usual reasons to call.
Octopus Energy customer service
0808 164 1088- Opening hours
- Mon to Thu 9am to 5pm, Fri 9am to 4pm
- Worth knowing
- Free from UK landlines and mobiles. Gas leaks go to 0800 111 999, not here. Octopus's hours are shorter than most suppliers'.
Number checked against Octopus Energy's own site on 10 October 2026. Free to call from UK landlines and mobiles.
What HoldMyCall does on a Octopus Energy call
- 1
Dials and waits
It rings 0808 164 1088, works through the menu and sits in the queue, however long it takes. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and pushes politely for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with Octopus Energy
Fix an estimated bill
“My last two bills were estimated even though I submitted readings. Get the account updated with the actual readings and the bills recalculated.”
Chase a smart meter install
“A smart meter installation was booked for last Thursday and nobody came. Find out why and rebook for the earliest available date.”
Query the tariff
“Find out which tariff I'm on, when it ends, and whether there's a cheaper one I can move to. Don't switch anything.”
Have these ready
Whether you ring or the assistant does, Octopus Energy will want some of these before they will talk about your account.
- Octopus account number (starts with A-)
- Supply address and postcode
- Latest meter readings, if the query is about a bill
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Let it ring Octopus Energy for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.