Get through to NHS England without the hold queue
NHS England's customer contact centre is for complaints, general enquiries and questions about services NHS England commissions, like GP registration problems or dental access. It is not a clinical line and it can't get you an appointment, but it is the formal route when a local service isn't responding.
NHS England customer service
0300 311 22 33- Opening hours
- Mon to Fri 9am to 5pm (Wed from 10am), closed bank holidays
- Worth knowing
- General enquiries and complaints about NHS England services only. For medical help call 111; this line can't book GP or hospital appointments.
Number checked against NHS England's own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a NHS England call
- 1
Dials and waits
It rings 0300 311 22 33, works through the menu and sits in the queue, however long it takes. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and pushes politely for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with NHS England
GP registration refused
“A GP practice has refused to register me and I want to understand my options. Find out what NHS England can do and how to raise it formally.”
Find an NHS dentist
“I can't find an NHS dentist taking new patients in my area. Find out what help is available and whether there's a waiting list I can join.”
Chase a complaint
“I submitted a complaint six weeks ago and haven't had an acknowledgement. Find out its status and when I'll get a response.”
Have these ready
Whether you ring or the assistant does, NHS England will want some of these before they will talk about your account.
- Your NHS number, if you have it
- Name and address of the practice or service involved
- Dates and a short summary of what happened
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Let it ring NHS England for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.