Get through to Jet2.com without the hold queue
Jet2 has a better reputation than most airlines, and its contact page works hard to keep you off the phone. The number is there, free to call, but the site routes every topic to a form first. The line is for the question the form can't take.
Jet2.com customer service
0800 464 3546- When you ring
- Have your six-character booking reference ready.
- Worth knowing
- Jet2 funnels most topics to online forms and shows the phone number without opening hours. Pre-travel questions sent through the complaint form don't get answered.
Other lines
- Jet2holidays bookings0333 300 0042
Number checked against Jet2.com's own site on 10 October 2026. Free to call from UK landlines and mobiles.
What HoldMyCall does on a Jet2.com call
- 1
Dials and waits
It rings 0800 464 3546, works through the menu and sits in the queue for up to an hour. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and keeps asking for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with Jet2.com
Chase a refund
“A refund was agreed for a cancelled flight and hasn't been paid. Find out where it is and when it will arrive.”
Claim delay compensation
“My flight was delayed by more than three hours. Find out whether compensation is due under UK261 and how to claim.”
Ask about special assistance
“A passenger on our booking needs wheelchair assistance at both airports. Find out how to arrange it and confirm it's on the booking.”
Have these ready
Whether you ring or the assistant does, Jet2.com will want some of these before they will talk about your account.
- Six-character booking reference
- Passenger names and flight dates
- Details of the problem, with dates
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Other ways to reach Jet2.com
You sometimes get an answer faster by another route. These are the ones Jet2.com publishes.
- Contact form on app.jet2.com
- Complaint form after travel on app.jet2.com
- The Jet2 app
If Jet2.com won't sort it
Most calls are a question, not a complaint, and the phone line or the contact form answers them. If something does need a formal complaint, fill in the complaint form with your booking reference; Jet2 aims to reply within 28 days.
The CAA's Passenger Advice and Complaints Team. Jet2 doesn't belong to a dispute scheme, so if its final answer doesn't settle a complaint, the CAA team can review it. Their view isn't binding on the airline, so a court claim is the last resort.
Let it ring Jet2.com for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.