Get through to Hyperoptic without the hold queue
Hyperoptic is full-fibre in flats and new builds, and most of the time it just works. When it doesn't, or when a bill or contract question comes up, the phone line is the existing-customer route and the agent may wait a while to be answered.
Hyperoptic customer service
0333 332 1111- Worth knowing
- No phone hours are published. Live chat (8am to 9pm daily) is pushed as the faster route. The sales line is separate.
Number checked against Hyperoptic's own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a Hyperoptic call
- 1
Dials and waits
It rings 0333 332 1111, works through the menu and sits in the queue, however long it takes. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and pushes politely for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with Hyperoptic
Confirm the package and contract
“Confirm which package I'm on, the speed and monthly cost, the minimum term and when it ends, and what the price goes to afterwards.”
Report an outage
“The connection has been down since this morning and the router shows a red light. Find out whether it's a known outage in my building and when it will be fixed.”
Move the service
“I'm moving house next month. Find out whether Hyperoptic serves the new address and what's involved in moving the service.”
Have these ready
Whether you ring or the assistant does, Hyperoptic will want some of these before they will talk about your account.
- Hyperoptic account number or the email on the account
- Service address and postcode
- Details of the issue, with dates
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Let it ring Hyperoptic for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.