Get through to HSBC UK without the hold queue
HSBC's line keeps long hours and the security check is quick if you've set up Voice ID. Without it, have your telephone banking security number ready, because nothing about the account gets discussed until you've passed.
HSBC UK customer service
03457 404 404- Opening hours
- 8am to 8pm, 7 days a week
- When you ring
- Checks your registered phone number and telephone banking security number, or Voice ID if enrolled. You can also confirm the call in the app.
- Worth knowing
- Advisers 8am to 8pm every day. Premier customers have a separate 24-hour line.
Other lines
- Lost or stolen cards, 24 hours0800 085 2401
- Premier customers, 24 hours03457 707 070
- From abroad+44 1226 261 010
Number checked against HSBC UK's own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a HSBC UK call
- 1
Dials and waits
It rings 03457 404 404, works through the menu and sits in the queue for up to an hour. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and keeps asking for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with HSBC UK
Find out why a payment failed
“A payment to my landlord failed this morning with no explanation. Find out why and whether there's a block on the account.”
Ask about a refund that hasn't arrived
“A shop refunded me 10 days ago and it hasn't appeared on my account. Find out whether HSBC has received it and when it will show.”
Chase a complaint
“I complained a month ago and haven't had a final answer. Find out the status and the expected date.”
Have these ready
Whether you ring or the assistant does, HSBC UK will want some of these before they will talk about your account.
- Telephone banking security number, or Voice ID set up
- The phone number registered on the account, to call from
- Sort code and account number
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Other ways to reach HSBC UK
You sometimes get an answer faster by another route. These are the ones HSBC UK publishes.
- Chat in the HSBC UK app, under Menu
- Chat in online banking
- Branch
- Post for complaints: Customer Service Centre, BX8 1HB
- Relay UK and SignVideo BSL, Mon to Fri 8am to 6pm
If HSBC UK won't sort it
Complain by chat, phone, post or in branch. HSBC replies within 5 working days with next steps, settles payment complaints within 15 days and everything else within 56 days.
Financial Ombudsman Service. Free, after the bank's final answer or once 8 weeks have passed without one. You must go to the ombudsman within 6 months of the final answer.
Banks run security checks before they discuss an account. If they won't go through security with the assistant, it can ring you and bring you into the call to do that part yourself.
Let it ring HSBC UK for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.