Get through to HMRC (Income Tax) without the hold queue
HMRC's Income Tax line is where you end up when a tax code is wrong, a refund hasn't arrived, or a letter doesn't make sense. The waits are long enough to be a running joke, and the speech-recognition menu wants a clear reason for the call before it will put you in a queue at all.
HMRC (Income Tax) customer service
0300 200 3300- Opening hours
- Mon to Fri 8am to 6pm, closed bank holidays
- When you ring
- Speech recognition asks why you're calling. Have your National Insurance number ready; it may also offer to set up Voice ID.
- Worth knowing
- Security questions must match what HMRC holds about you. Early in the day and mid-week tend to be shorter waits, but long holds are routine.
Number checked against HMRC (Income Tax)'s own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a HMRC (Income Tax) call
- 1
Dials and waits
It rings 0300 200 3300, works through the menu and sits in the queue, however long it takes. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and pushes politely for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with HMRC (Income Tax)
Fix a wrong tax code
“I've been put on an emergency tax code since starting a new job in August. Find out why, get it corrected, and confirm how any overpaid tax will be refunded.”
Chase a refund
“A tax refund was confirmed in a letter dated six weeks ago and hasn't arrived. Find out where it is and when it will be paid.”
Understand a letter
“I've received a P800 saying I owe tax. Find out what it relates to and what the options are for paying it.”
Have these ready
Whether you ring or the assistant does, HMRC (Income Tax) will want some of these before they will talk about your account.
- National Insurance number
- Your name, address and date of birth as HMRC has them
- The tax code, letter reference or PAYE reference you're asking about
- Employer name, if it's about a job
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Let it ring HMRC (Income Tax) for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.