Get through to Gigaclear without the hold queue
Gigaclear brings full fibre to rural areas, which is great until an installation stalls or a bill looks wrong and the only route is a phone call from a village with patchy mobile signal. Their line is open decent hours, but that doesn't make the hold shorter.
Gigaclear customer service
01865 591 131- Opening hours
- Mon to Fri 8am to 7pm, Sat 9am to 5:30pm, bank holidays 10am to 5pm; Sunday live chat only
- Worth knowing
- No phone support on Sundays. The sales line is separate.
Number checked against Gigaclear's own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a Gigaclear call
- 1
Dials and waits
It rings 01865 591 131, works through the menu and sits in the queue, however long it takes. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and pushes politely for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with Gigaclear
Chase an installation
“I ordered a new connection and the installation date has passed with no engineer visit. Find out what's happened and get a confirmed new date.”
Query a bill
“My latest bill is higher than my contract price. Find out why and get it corrected if it's wrong.”
Report a fault
“The connection keeps dropping in the evenings. Log a fault, get a reference number, and find out the next steps.”
Have these ready
Whether you ring or the assistant does, Gigaclear will want some of these before they will talk about your account.
- Gigaclear account number
- Service address and postcode
- Order or installation reference, if the query is about a new connection
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Let it ring Gigaclear for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.