Get through to EE without the hold queue
EE is the UK's largest mobile network, and its phone support is the usual mix: a long menu, a security check, and a wait that varies wildly by time of day. Contract questions and billing disputes are the bread and butter of this line.
EE customer service
0800 956 6000- Opening hours
- Weekdays 8am to 9pm, weekends 8am to 8pm
- When you ring
- You'll be asked for the mobile number on the account and the account security details.
- Worth knowing
- 150 from an EE mobile reaches the same team.
Other lines
- From an EE landline, or home broadband0800 079 8586
Number checked against EE's own site on 10 October 2026. Free to call from UK landlines and mobiles.
What HoldMyCall does on a EE call
- 1
Dials and waits
It rings 0800 956 6000, works through the menu and sits in the queue, however long it takes. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and pushes politely for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with EE
Dispute a charge
“There's a charge on my bill I don't recognise, about £15 for 'other charges'. Find out what it is and get it removed if it's wrong.”
Check the upgrade position
“Find out when my contract ends, whether I can upgrade early, and what the early upgrade would cost. Don't agree to anything.”
Get a PAC code
“I want to move my number to another network. Request the PAC code and confirm any final charges.”
Have these ready
Whether you ring or the assistant does, EE will want some of these before they will talk about your account.
- The mobile number on the account
- Account holder's name and date of birth
- Security answer or password set on the account
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Let it ring EE for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.