Get through to easyJet without the hold queue
easyJet would rather you used the app, and it says so at every turn. The phone line exists for the things the app won't do: a rebooking the website refuses, a refund that's stuck, a claim that's gone quiet. During a disruption day the queue can run to an hour.
easyJet customer service
0330 551 5151- Opening hours
- 8am to 8pm, 7 days a week
- When you ring
- Have your booking reference ready.
- Worth knowing
- easyJet hides the number two clicks deep on its contact page and steers you to chat first. Waits are longest during disruption, which is when most people ring.
Number checked against easyJet's own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a easyJet call
- 1
Dials and waits
It rings 0330 551 5151, works through the menu and sits in the queue for up to an hour. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and keeps asking for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with easyJet
Chase a refund
“My flight was cancelled last month and I requested a refund online. It hasn't arrived. Find out the status and when it will be paid.”
Claim delay compensation
“My flight was delayed by more than three hours. Find out whether I'm due compensation under UK261, how to claim, and what reference I need.”
Fix a name on a booking
“A passenger's surname is misspelt on our booking. Find out how to correct it and whether there's a fee.”
Have these ready
Whether you ring or the assistant does, easyJet will want some of these before they will talk about your account.
- Booking reference
- Passenger names as booked and flight numbers
- Dates and details of the delay, cancellation or problem
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Other ways to reach easyJet
You sometimes get an answer faster by another route. These are the ones easyJet publishes.
- Live chat in the Help Centre and the app
- Complaint and claim forms on the Help Centre contact page
If easyJet won't sort it
Raise it through the contact page and keep the reference. If easyJet's final answer doesn't settle it, you can take it to the dispute scheme within 12 months.
AviationADR. Free, after easyJet's final answer or if it hasn't replied within 8 weeks of a written complaint, and within 12 months of that answer.
Let it ring easyJet for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.