Get through to DVLA (driving licences) without the hold queue
DVLA's driving licence line handles renewals, replacements, medical applications and the question everyone eventually asks: where is my licence. The hold can be long, and the agent will be told to wait out the processing time before anyone will look into an application.
DVLA (driving licences) customer service
0300 790 6801- Opening hours
- Mon to Fri 8am to 7pm, Sat 8am to 2pm
- When you ring
- Have your driving licence number and the application reference ready.
- Worth knowing
- DVLA asks you not to call about an application until the published processing time has passed (around 2 weeks online, 3 weeks by post).
Number checked against DVLA (driving licences)'s own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a DVLA (driving licences) call
- 1
Dials and waits
It rings 0300 790 6801, works through the menu and sits in the queue, however long it takes. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and pushes politely for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with DVLA (driving licences)
Chase a licence application
“I sent my licence renewal five weeks ago and haven't heard anything. Find out where it is and when I'll receive it.”
Medical renewal status
“I applied to renew my licence with a medical condition declared. Find out what stage the application is at and whether anything more is needed from me or my doctor.”
Replace a lost licence
“I've lost my driving licence. Find out the quickest way to get a replacement and what it costs.”
Have these ready
Whether you ring or the assistant does, DVLA (driving licences) will want some of these before they will talk about your account.
- Driving licence number
- Application reference, if you have one
- Your name, address and date of birth
- Date the application was sent
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Let it ring DVLA (driving licences) for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.