Get through to BT without the hold queue
BT is the biggest broadband provider in the country and its call centre reflects that: long menus, security questions, and a transfer or two before you reach someone who can change anything on the account.
BT customer service
0330 1234 150- Opening hours
- Mon to Fri 8am to 9pm, weekends and bank holidays 8am to 8pm
- When you ring
- You'll be asked for the account holder's name and the phone number or account number the service is on.
- Worth knowing
- 150 from a BT mobile reaches the same team. 0800 800 150 is also published.
Number checked against BT's own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a BT call
- 1
Dials and waits
It rings 0330 1234 150, works through the menu and sits in the queue, however long it takes. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and pushes politely for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with BT
Query a bill increase
“My monthly bill has gone up by about £8 and I wasn't expecting it. Find out why, whether I'm out of contract, and what deals are available to keep the price down.”
Report a broadband fault
“Broadband has been dropping out several times a day for the past week. Get a fault logged, a reference number, and a date for an engineer or a fix.”
Check the contract end date
“Find out when my contract ends, what the early termination fee would be, and what notice is needed to leave.”
Have these ready
Whether you ring or the assistant does, BT will want some of these before they will talk about your account.
- BT account number (on your bill)
- Account holder's name and address
- Landline number the service is on, if any
- Dates and details of the fault or charge
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Let it ring BT for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.