Get through to British Gas without the hold queue
British Gas is the energy supplier most people have had an argument with. Wrong bills, direct debits that doubled, and final bills that arrive months after you left all end up on this line, which is only open office hours.
British Gas customer service
0333 202 9885- Opening hours
- Mon to Fri 9am to 5pm
- When you ring
- Have your account number ready; it's on your bill and in the app.
- Worth knowing
- British Gas publishes several numbers for different services. This one is listed for speaking to an advisor about your gas or electricity account. Boiler and HomeCare calls use a different line.
Number checked against British Gas's own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a British Gas call
- 1
Dials and waits
It rings 0333 202 9885, works through the menu and sits in the queue, however long it takes. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and pushes politely for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with British Gas
Challenge a direct debit increase
“My direct debit has been doubled without explanation. Find out why, what the account balance is, and get it set to a fair amount based on actual usage.”
Chase a final bill refund
“I switched away three months ago and my final bill showed a credit of about £90 that hasn't been refunded. Find out when it will be paid.”
Sort a wrong bill
“My bill is based on an estimated reading that's far higher than my meter shows. Give them the actual reading and get the bill reissued.”
Have these ready
Whether you ring or the assistant does, British Gas will want some of these before they will talk about your account.
- British Gas account number
- Supply address and postcode
- Meter readings and dates, for billing queries
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Let it ring British Gas for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.