Get through to British Airways without the hold queue
British Airways' contact centre is the only route for many booking changes, refunds and compensation claims that the website won't handle. On a normal day the wait is bearable; during disruption it can be hours, which is exactly when you need them.
British Airways customer service
0344 493 0787- Opening hours
- Bookings line open 24 hours; some options 8am to 8pm
- When you ring
- Numbered menu: option 1 for bookings and changes, option 2 for Avios and the Executive Club, option 3 for seats and passenger details. Have the six-character booking reference ready.
- Worth knowing
- Waits spike when there's disruption.
Other lines
- Baggage0344 493 0785
Number checked against British Airways's own site on 10 October 2026. Call charges may apply if you ring it yourself.
What HoldMyCall does on a British Airways call
- 1
Dials and waits
It rings 0344 493 0787, works through the menu and sits in the queue, however long it takes. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and pushes politely for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with British Airways
Change one passenger's flight
“Check whether one passenger on a booking of two can move to the same flight a day later, what it would cost, and whether the other passenger's booking is affected. Don't make the change; just get the options.”
Chase a refund
“A refund was requested online four weeks ago for a cancelled flight and hasn't been received. Find out its status and when it will be paid.”
Claim delay compensation
“My flight was delayed by over four hours last month. Find out how to claim compensation under UK261 and what reference I need.”
Have these ready
Whether you ring or the assistant does, British Airways will want some of these before they will talk about your account.
- Six-character booking reference
- Passenger names as booked
- Flight numbers and dates
- Executive Club number, if you have one
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Let it ring British Airways for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.