Get through to American Express without the hold queue
American Express is open round the clock, which is more than most, but the card-specific numbers and security checks mean a call still takes a while. Disputed charges, statement queries and closed-account surprises are what people ring about.
American Express customer service
0800 917 8047- Opening hours
- 24 hours
- When you ring
- Have your card to hand; you'll be asked for the card number and security details.
- Worth knowing
- Amex publishes a different number for each card. The main number here is for the Platinum CashBack, Rewards, Vitality and Harrods cards; pick your card from the other lines if you hold a different one.
Other lines
- Platinum Card0800 917 8054
- Preferred Rewards Gold Credit Card0800 917 8050
- The American Express Card0800 917 8045
- British Airways cards (Premium Plus and standard)0800 917 8020
- Nectar Credit Card0800 917 8015
- Marriott Bonvoy Card0800 917 8019
- American Express RED0800 917 8012
- Centurion Card0808 100 50 50
- Platinum Card Travel0800 032 7725
Number checked against American Express's own site on 10 October 2026. Free to call from UK landlines and mobiles.
What HoldMyCall does on a American Express call
- 1
Dials and waits
It rings 0800 917 8047, works through the menu and sits in the queue, however long it takes. You get on with your day.
- 2
Has the conversation
It introduces itself as an AI assistant calling on your behalf, gives the details you provided when asked, and pushes politely for the outcome you wanted.
- 3
Reports back
A summary, whether it got what you asked for, any reference numbers, and the full transcript and recording. If they insist on speaking to you, your phone rings and one keypress joins the live call.
Things people ask it to sort with American Express
Query a charge after closing
“I closed my account two months ago and have received a statement with a charge on it. Find out what it is, why it was applied, and get it removed.”
Dispute a transaction
“There's a transaction on my statement I don't recognise. Raise a dispute and get a reference number.”
Chase a missing refund
“A retailer says they refunded me 12 days ago and it hasn't appeared on my card. Find out whether Amex has received it.”
Have these ready
Whether you ring or the assistant does, American Express will want some of these before they will talk about your account.
- Card number, or the account number from a statement
- Cardmember's name, date of birth and address
- Date and amount of any transaction you're asking about
Save them once in Settings and every call starts with them filled in. The assistant only gives a detail when it is asked for it, and it is hard-coded to refuse payments and contract changes.
Let it ring American Express for you.
First 5 calls are free while we're in beta. The assistant never pretends to be human, and every word is yours to keep.